Knowledgebase

Your email application can be set up to retrieve email from the email server using one of two different protocols: IMAP or POP. The protocol you’ll use mostly depends on the number of devices you’ll use to access your email.

  • IMAP For incoming mail, this is for people who access their email on multiple devices or if multiple users access the same account. When you read, reply, delete, forward, or otherwise manage your email, the changes are made on the server and sync with your webmail and other IMAP-connected email clients. IMAP is limited to 20 connections per IP address, but that shouldn’t be an issue for most users.
  • POP Use POP if you want to download and remove your email from the server and store them on your device. It’s a great option if you want to manage your email through one main interface, frequently manage your email offline, or need more storage space than your mail server allows. Do not use POP if you want to access your email from multiple devices.

In addition, we highly recommend securing your email connection using the Secure (with SSL) settings. These settings enable an SSL email certificate to encrypt the connection between your email client and the mail server to ensure that your mail is private and cannot be read by anyone but the intended recipient. Some networks don’t permit SSL connections, so we’ve listed the standard settings for your convenience.

Secure SSL/TLS Settings (Service Is Not Included With the Packages)

Username Your email address: john@example.com
Password The password for that email account.
Incoming Server mail.example.com*
Incoming Port 993 (IMAP) or 995 (POP3)
Outgoing Server mail.example.com*
Outgoing Port 465 (SMTP)
Authentication Password

*Replace example.com with your domain name.

Standard (without SSL/TLS) Settings

Username Your email address: john@example.com
Password The password for that email account.
Incoming Server mail.example.com*
Incoming Port 143 (IMAP) or 110 (POP3)
Outgoing Server mail.example.com*
Outgoing Port 25(SMTP) if port closed 587(SMTP)
Authentication Password

*Replace example.com with your domain name.

 

Email Client Setup Guides

The setup process is a bit different for each email client if you require any assistance contact our team and they will guide you through the process.