Support
Need help with Eir Route or related Orpyxis geocode services? We are here to help licensed operators.
Contact
- Email (best for most issues): [email protected]
- Privacy requests: [email protected]
- Legal enquiries: [email protected]
Please include:
- Your registered email address
- Which product you use (Eir Route)
- A short description of the issue
- Screenshots if useful (hide passwords and full card numbers)
Response time: We aim to reply within 1–2 business days (Malta business hours).
Routing & geocode
- Creating routes
- Eircode lookups
- Label OCR / geocode questions
- Incorrect pins or cache issues
Licensing
- Buying seats
- Activating license keys
- Seat limits
Account & data
- Login issues
- Data export / deletion
- Privacy Policy questions
Password reset
Use “Forgot password” in the app where available. You will receive an email with a reset link (valid for a limited time). If you do not receive it, check spam or email [email protected] from your registered address.
Account & data (GDPR)
You can request a data export or account deletion via in-app compliance features where available, or email [email protected]. See our Privacy Policy for details.
Legal
Operator
Orpyxis Technologies — Eir Route
Malta
Web: https://geocode.orpyxis.com