Privacy Policy
Last Updated: 3 August 2026
Effective Date: 3 August 2026
This Privacy Policy explains how Orpyxis Technologies ("Orpyxis", "we", "us") processes personal data when you use Tow Dispatch Assistant and related services at https://rgs.orpyxis.com.
If you do not agree with this Policy, please do not use the Platform.
1. Data controller
- Controller: Orpyxis Technologies
- Privacy: [email protected]
- Support: [email protected]
- Location: Malta (European Union)
For EU/EEA users, we process personal data under the GDPR.
2. Apps covered
- Road Guardian Tow Dispatch Assistant (driver application)
- Related Road Guardian backend services used by the driver app
3. Data we collect
- Account and profile (email, hashed password, optional name)
- Truck records (plate, make, model, capacity, status, equipment type, truck photo)
- Active truck selection
- Real-time and recent GPS location while using the driver app / on jobs
- Job acceptance and completion history
- Earnings and platform fee / debt ledger data
- Push notification tokens (if registered)
- Technical and security data (IP, sessions, app version)
4. How we use data
| Purpose | Examples | Legal basis (GDPR) |
|---|---|---|
| Provide the service | Accounts, core product features, APIs | Contract (Art. 6(1)(b)) |
| Payments | In-app service payments (e.g. Stripe metadata) | Contract; legal obligation for records |
| Safety and fraud | Session checks, abuse prevention | Legitimate interests (Art. 6(1)(f)) |
| Support and improvement | Diagnostics, support tickets | Legitimate interests |
| Legal compliance | Tax, accounting, lawful requests | Legal obligation (Art. 6(1)(c)) |
| Marketing (if any) | Optional product notices | Consent (Art. 6(1)(a)) where required |
5. Sharing
We share data only as needed with payment processors (e.g. Stripe), infrastructure providers (hosting, email), professional advisers, and authorities when legally required. We do not sell personal data.
6. International transfers
Data is primarily processed in the EU. If a provider processes data outside the EEA, we use appropriate safeguards (e.g. Standard Contractual Clauses) where required.
7. Retention
- Account profile: life of account + up to 7 years for legal/tax needs
- Service and payment records: up to 10 years where financial rules require
- Operational logs: shorter windows unless needed for security or disputes
- Support tickets: as needed to resolve then archive
8. Your rights (GDPR)
You may have the right to access, rectify, erase, restrict, object, and data portability, and to withdraw consent where processing is consent-based. Contact [email protected]. You may also lodge a complaint with the Information and Data Protection Commissioner (IDPC) in Malta, or your local EU supervisory authority.
9. Security
We use HTTPS, access controls, hashed passwords where applicable, session management, and operational monitoring. No method of transmission or storage is 100% secure.
10. Children
The Platform is not directed at children under 18. We do not knowingly collect their data.
11. Changes
We may update this Policy. The "Last Updated" date will change, and material changes may be notified in-product or by email.
12. Contact
Privacy: [email protected]
Support: [email protected]
Legal: [email protected]
Web: https://rgs.orpyxis.com