Support
Need help with Trade Bot (AI Strategy)? Contact Orpyxis support for product, licensing, and access issues.
Contact
- Email (best for most issues): [email protected]
- Privacy requests: [email protected]
- Legal enquiries: [email protected]
Please include:
- Your registered email address
- Which product you use (Trade Bot)
- A short description of the issue
- Screenshots if useful (hide passwords and full card numbers)
Response time: We aim to reply within 1–2 business days (Malta business hours).
Product & access
- Login and API access
- Strategy configuration questions
- Platform availability at trade.orpyxis.com
Licensing
- Buying seats
- Activating a license key
- Seat limits and renewals
Account & data
- Password or credential resets
- Data export / deletion requests
- Privacy questions
Password reset
Use “Forgot password” in the app where available. You will receive an email with a reset link (valid for a limited time). If you do not receive it, check spam or email [email protected] from your registered address.
Account & data (GDPR)
You can request a data export or account deletion via in-app compliance features where available, or email [email protected]. See our Privacy Policy for details.
Legal
Operator
Orpyxis Technologies — Trade Bot
Malta
Web: https://trade.orpyxis.com